© 2014-2019 by  The Sonoma Hotel

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707-996-2996
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Policies

Cancellations

 

Our cancellation policy is detailed below along with recommendations on how to protect yourself from cancellation charges.  If you are concerned that you may need to cancel your trip and want to protect yourself from cancellation fees, it would be best for you to purchase trip cancellation insurance. If you wish to purchase cancellation insurance, it is available from many companies at a moderate cost. One company is www.quotewright.com.

 

  • The regular cancellation period is 7 days prior to your date of arrival. Holidays and multiple room reservations will have longer cancellation periods.

  • For any cancellations within seven (7) days of arrival, for individual reservations, you will be charged the full cost of the original reservation.

  • No-shows, early departures and delayed arrivals, for any reason, are the same as a cancellation and will be charged the full rate of the reservation.

 

Reservations

  • A credit card number is required to guarantee a reservation.

  • All room charges for your stay will be paid at check-in.

  • We accept Visa, MasterCard, Discover and American Express

 

Check-in and Check-out

  • Normal check-in time is after 2:00p.m. If you are going to arrive after 10:00pm, please call or email to alert us.  There is an innkeeper on staff at all times.

  • Check-out is at 11:00 am.  We appreciate that our guests respect our check-out time to allow us to properly clean the room for the next guest.

 

Minimum Stays

A two-night minimum stay is required on all weekends from April-October and some holiday periods, when your stay includes a Friday or Saturday.

 

Groups, Weddings, Special Events

  • For groups reserving four or more rooms, a 60-day cancellation policy applies, and a deposit check will be required.

  • Please let us know of any special requests you may need for your guests during your event and we will do our best to accommodate them.

 

Maximum Occupancies

  • Specific occupany in all rooms is enforced.  Most rooms are configured for one or two adults only. We have three rooms that can handle 1-2 more people with a hide-a-bed. An extra fee of $25 per night will be charged for each extra person beyond two.

 

Children

  • We do have a port-a-crib for guests that need one. We ask if you are here with a child, please be aware we are a small historic inn and loud noises can be a problem for other guests.

 

Smoking

  • Smoking of any product (including e-cigarettes) is not permitted inside our building. Please do not smoke in your room or anywhere in the inn.

  • We will charge a minimum of $250 cleaning fee if smoking occurs indoors. If the room cannot be odor free before the next guest arrives, you will also be charged any loss of business associated with the odor.

 

Pets

  • We have a no pets policy at our hotel, with the exception of quailifed service animals.

  • If we find evidence that a pet has stayed in a room, a cleaning fee of at least $200 will be charged.

 

Holiday/Special Event Periods

  • Thanksgiving Weekend

  • Christmas Week

  • Martin Luther King Weekend

  • President's Weekend/Valentine's Day

  • Memorial Day Weekend

  • Fourth of July

  • Labor Day Weekend

  • Columbus Day Weekend

  • NASCAR weekend in June